Manage levels of care by location in Ease Health. Give admissions, clinical, and billing teams a shared record as patients move between programs.
Ease Health lets behavioral health organizations manage levels of care by location and follow a patient across programs in one chart. Admissions teams can see which levels are offered at the receiving site. Clinical and billing teams can review the earlier stay and the new program in the same record.
A treatment organization may provide residential care at one site, intensive outpatient programs (IOP) and partial hospitalization programs (PHP) at another, and standard outpatient services at several locations. Ease Health supports those differences while giving staff a shared view of the patient’s care history.
Support a different service mix at each site
Locations can offer the same levels of care or different ones. A residential campus can focus on residential services while a day program offers IOP and PHP. When staff assign a patient to a program, the choices reflect the levels offered at that site. That gives an admissions team serving several locations a clearer picture of where each program is available.
That flexibility matters because treatment settings cover different kinds of services. SAMHSA describes “intensive outpatient or partial hospitalization” in its overview of treatment settings. Its national facility survey tracks the “services and characteristics” of treatment facilities. See how often facilities report offering both IOP and PHP.
Carry the chart from residential to IOP
Consider a patient finishing residential treatment on Friday and starting IOP at a separate site on Monday. The team can record the end of the residential stay and the start of IOP in the same chart. The receiving clinician can review prior notes and intake information alongside the new program. The separate dates and locations give the team a record of where the patient was receiving care at each point.
| Team | What the shared record gives them |
|---|---|
| Admissions | The receiving site and the levels it offers |
| Clinical | Prior intake and notes, plus the receiving program and its dates |
| Billing | The service date and location to review alongside the proposed claim |
For a closer look at what teams share during a transition, see the residential-to-IOP example and PHP-to-IOP handoff overview.
Connect the next program to scheduling and billing
After a transfer, scheduling can coordinate the patient’s next visits at the receiving site. Teams running IOP or PHP can use recurring group scheduling to organize sessions by site and program. The clinician can refer to the prior stay as the patient begins care in the next program.
Billing can review encounters under the receiving location and level of care. Ease Health also supports IOP and PHP per diem billing, giving billing staff a way to review the proposed dates and units for a program that bills by the day. The billing team can compare those details with the documented service before submitting the claim.
See the transition from each team’s point of view
A useful demo follows the same patient from the outgoing program to the receiving site. Ask admissions to show where the new program is offered, clinical staff to show the earlier stay and the new start date, and billing to show the location on the first proposed claim. Each team should be able to identify the same patient and explain its part of the handoff.
Explore Ease Health for addiction treatment programs.
Frequently Asked Questions
Can each location offer different levels of care?
Yes. Ease Health lets organizations manage which levels of care are offered at each location, from residential services at one site to outpatient, IOP, or PHP services at another.
Does the patient keep the same chart when moving to another program?
Ease Health keeps the patient in one chart as the team records a move between levels of care. The chart holds the earlier stay and the receiving program, along with the patient’s prior intake and notes.
How do admissions and clinical teams use location-based levels of care?
Admissions can see the levels offered at the destination. The receiving team can review the patient’s earlier stay and the new program in the chart.
Can Ease Health support per diem billing for outpatient programs?
Yes. Ease Health supports per diem billing for outpatient programs such as IOP and PHP. Billing teams can review proposed services, dates, and units before submission.
