You'll own the day-to-day revenue cycle for a set of customers, and help us build an RCM system that makes the work faster for everyone who comes after you.
What you'll do
Manage claim submission for your customers, on time and complete
Track authorizations across payers and levels of care
Handle payment posting, reconciliation, ERA enrollments, and remittance workflows
Work AR follow-up on denials, underpayments, and aging claims
Communicate with customers to gather information and resolve billing issues
Learn our RCM system and tell us what's missing
Spot recurring billing issues and help build the processes that prevent them
What we're looking for
3+ years of behavioral health billing experience preferred
Deep familiarity with the behavioral health revenue cycle: claims, authorizations, denials, and payer follow-up
Strong customer communication and problem-solving skills
Ability to learn new software quickly
Comfort operating autonomously in a fast-paced environment
Strong organization and attention to detail across multiple customers
Nice to have
Experience with multiple clearinghouses and payer portals
Knowledge of EDI, eligibility verification, or benefits verification
Prior RCM management at a billing company or provider organization